Covid-19 Help & Advice for Tenants

This continues to be a very challenging time for us all, and we appreciate your custom and your adherence to the government rules to stay safe.
We recognise that you may have immense challenges, questions and queries. We have put together this guide to help you as a Best Nest tenant during Coronavirus.
As a tenant in one of our properties it is vital that you follow good hygiene and social distancing guidance. 



Leaving home – from January 2021

You must not leave, or be outside of your home except where necessary. You may leave the home to:


  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare – for those eligible
What You Need To Do
  • Stay at home as much as possible
  • Work from home if you can
  • Keep your distance if you go out (2 metres apart (6ft) where possible)
  • Wash your hands regularly
  • Limit contact with other people
  • Wear a mask where required

Do not leave home if you, or anyone in your household, has symptoms – a high temperature, a new, continuous cough, a loss or change to your sense of taste or smell.



NHS Test & Trace

The NHS Test & Trace programme has been running since 28th May.

If you develop Covid symptoms, you are to self-isolate for 10 days and your household should isolate for 14 days. In addition, you are required to book a test by visiting or calling 119.
Essentially, the programme means tracing the contacts of anyone who tests positive for Covid-19 and so, should you receive a message from NHS Test and Trace saying you have been in close contact with someone who has tested positive for Covid-19, you will be required to self-isolate for 14 days, whether you have symptoms or not.
As of 24th September, there is an NHS Covid19 App, which you can download and use to help contact tracing.



Your rent is still payable, in order to avoid accruing arrears. Please inform us as soon as possible if you experiencing issues, so that we can set up a payment plan. Any arrears are still owed. 

You may be able to claim benefits. You may be eligible for other financial support. Please use the links below to seek the help or support relevant to you.


Important Links

Support for IndividualsSupport for Businesses

Renting a Room

Not thought about renting a room in a shared house before? You might not know what to look for, what questions to ask or what being a tenant in a HMO (Home of Multiple Occupancy) means for you. At Best Nest, we have put together a handy guide in order to help you choose the right property and explain what our process is when you’re renting a room.

Would YOU like to rent a room from us?

You can call, text or email us via our contact page. Alternatively, you can find us on Facebook, Twitter or Instagram!

What’s Important To You?

When choosing your ideal property you’ll probably have a number of considerations, including:

  • Price
  • Location
  • Size/quality of room
  • Available facilities
  • Who the other tenants are

Above all, here at Best Nest, we only rent rooms to employed professionals. Therefore, you can be assured of living with like-minded people! Let us know what your priorities are and we’ll find your ideal room to let, at the right price.

What Next?

Once you have identified your preferences, contact us to arrange a viewing on a day and at a time that suits you best. Alternatively, if you are unsure of what you are looking for, just ask us – our staff are happy to help you find the right home to meet your needs.


  • Council Tax
  • Electricity and gas
  • Water and sewerage
  • Communal TV Licence (if appropriate)
  • Super-fast broadband
  • Regular cleaning of all communal areas

So no need to worry about sorting and paying different bills. You’ll just make one regular payment that covers everything for your rented room.


Should you prefer us to provide a bedding and towel pack for your comfort, we charge a one-off price of £80. The pack includes:

Double duvet and cover 
Two pillows and two pillowcases
Large bath towel
Medium towel
Hand towel

Please leave your bedding pack in your room at the end of the tenancy.

Anything that can be re-used is professionally washed and cleaned. Other items are donated to our local YMCA.

What You Need To Know


Once you have found the room you want, you will need to reserve it. The rental market moves quickly. As a result, it is important for you to reserve the room of your choice, because otherwise it may be gone!

In order to reserve your room, you will need to show us the following documents:

  • ID (Passport / Driving license)
  • Proof of your current address
  • Proof of current income (Bank Statements or Job Contract)
  • Right to rent documents (If you are not an EU national)
  • Your visa if you are a non-EU national

After you have reserved your room, we will carry out a reference check. Through this process we need to see the addresses of your previous rental homes and the landlords’ details. We need confirmation of your current employment status and will ask you to provide references. We will also check that you have no history of bad credit in the form of CCJs or bankruptcy.

Finally, once you have successfully passed the reference checks, we will send you the tenancy agreement which will show you the terms of the tenancy. This is a legally binding document to ensure the rights and obligations of the tenant and the landlord.


A mutually convenient move-in date will be arranged and you will be required to pay any remaining deposit and your first month’s rental 24 hours before moving in. A member of our team will meet you at the property and show you around. Likewise, we will go through an inventory during the check-in process and answer any questions you may have. If you have ordered any bedding or bathroom packs, they will be available in your room prior to arrival.

Following your check-in, you will be given your keys and then you can relax and settle into your new home!


Our properties are inspected at least once a month to ensure your safety and to identify any maintenance issues that need addressing.

In the case of any emergency maintenance issues, please complete our online form and we will arrange for a member of our maintenance team to fix the problem.

A cleaner will visit your property either once a week or fortnightly to ensure that all the communal areas (where applicable: living room, kitchen, bathrooms and hallway) are clean and tidy. This is for your convenience and to ensure that all our properties are well maintained. This is at no extra cost to you but should you require cleaning services for your room please contact one of our staff for more details.


During the last month of your tenancy (and not later than fourteen days before the end of the fixed term), you should tell us whether you intend to stay in the property or leave at the end of the fixed term. 

Should you decide to leave at the end of your tenancy, a check-out date will be arranged with you and we will require an inspection of the property, and your rented room in particular, to ascertain that it is given back to us in the same condition as the beginning of the tenancy. You will be required to clean your room thoroughly as well as returning the keys back to us on the day of your check-out. Make sure that no personal belongings are left behind.

If you require any help prior to check-out, feel free to contact us for further advice and guidance for a swift and secure return of your deposit.

Frequently Asked Questions

When do I need to give notice?

We require a month’s notice of your intention to leave the property.

How do I report something that’s broken or not working?

Please use our online form to report all maintenance issues.

Am I allowed to smoke?

Only outside the house. We provide cigarette bins at most of our properties. Smoking is not permitted anywhere inside the house.

Can I have visitors to stay?

We allow visitors once or twice a week. They are permitted to stay over, but must not become a permanent resident of the house, as per your tenancy agreement.

Where do I find the WiFi login and password?

The login and password can be found displayed in a frame in the hallway or the kitchen.

What do I do if I’ve lost my key?

Please contact us via phone or text to inform us and we will assist you in arranging a spare. The cost for a replacement key is £45.

How do I adjust the heating in my room?

There is a dial on your radiator that you can turn from 0-5. Turn it to the setting that you want – 5 is the highest setting. Please note that the heating is not on 24/7.

How do I increase heating times?

If you work shifts or feel the heating is not on for long enough at a certain part of the day, please contact us and we will do our best to accommodate your request.

Can I leave before the end of my tenancy agreement?

If you have paid all the rent owing, according to your contract, then yes, you can leave before the end of your tenancy agreement.

What do I do if I have missed a bin collection?

Please contact the council to inform them of the missed collection. Their website will usually have somewhere that you can report this.

How do I clean out the fluff filter on the tumble dryer?

There is usually a removable compartment in the base of the entrance to the machine. Pull it out carefully and empty the fluff into the bin.