Tenants

Once you have found the room you want, you will need to reserve it. The rental market moves quickly. As a result, it is important for you to reserve the room of your choice, because otherwise it may be gone!

In order to reserve your room, you will need to provide the following documents and information:

• British ID or a Share Code and Date of Birth 
• Proof of your current address and income
• Guarantor details

After you have reserved your room, we will carry out a reference check. Through this process we need to see the addresses of your previous rental homes and the landlords’ details. We need confirmation of your current employment status and will ask you to provide references. We will also check that you have no history of bad credit in the form of CCJs or bankruptcy.

Finally, once you have successfully passed the reference checks, we will send you the tenancy agreement which will show you the terms of the tenancy. This is a legally binding document to ensure the rights and obligations of the tenant and the landlord.

A mutually convenient move-in date will be arranged and you will be required to pay any remaining deposit and your first rental payment 24 hours before moving in. A member of our team will meet you at the property and show you around. If you have ordered any bedding or bathroom packs, they will be available in your room prior to arrival and you will receive an inventory of your room shortly after moving in.

Following your check-in, you will be given your keys and then you can relax and settle into your new home!

Our properties are inspected at least once a month to ensure your safety and to identify any maintenance issues that need addressing.

However, these visits are for our records and are not a substitute for tenants. In the case of any maintenance issues at your property, it is tenants’ responsibility to please complete our online form and we will arrange for a member of our maintenance team to fix the problem.

A cleaner will visit your property either once a week or fortnightly to ensure that all the communal areas (where applicable: living room, kitchen, bathrooms and hallway) are clean and tidy. This is for your convenience and to ensure that all our properties are well maintained. This is at no extra cost to you but should you require cleaning services for your room please contact one of our staff for more details.

During the last month of your tenancy (and not later than fourteen days before the end of the fixed term), you should tell us whether you intend to stay in the property or leave at the end of the fixed term. 

Should you decide to leave at the end of your tenancy, a check-out date will be arranged with you and we will require an inspection of the property, and your rented room in particular, to ascertain that it is given back to us in the same condition as at the beginning of the tenancy. You will be required to clean your room thoroughly as well as returning the keys back to us on the day of your check-out. Make sure that no personal belongings are left behind.

If you require any help prior to check-out, feel free to contact us for further advice and guidance for a swift and secure return of your deposit.

When do I need to give notice?

We require a month’s notice of your intention to leave the property.

How do I report something that’s broken or not working?

Please use our online form to report all maintenance issues.

Am I allowed to smoke?

Only outside the house. We provide cigarette bins at most of our properties. Smoking is not permitted anywhere inside the house.

Can I have visitors to stay?

We allow visitors once or twice a week. They are permitted to stay over, but must not become a permanent resident of the house, as per your tenancy agreement.

Where do I find the WiFi login and password?

The login and password can be found displayed in a frame in the hallway or the kitchen.

What do I do if I’ve lost my key?

Please contact us via phone or text to inform us and we will assist you in arranging a spare. The cost for a replacement key is £45.

How do I adjust the heating in my room?

There is a dial on your radiator that you can turn from 0-5. Turn it to the setting that you want – 5 is the highest setting. Please note that the heating is not on 24/7.

How do I increase heating times?

If you work shifts or feel the heating is not on for long enough at a certain part of the day, please contact us and we will do our best to accommodate your request.

Can I leave before the end of my tenancy agreement?

If you have paid all the rent owing, according to your contract, then yes, you can leave before the end of your tenancy agreement.

What do I do if I have missed a bin collection?

Please contact the council to inform them of the missed collection. Their website will usually have somewhere that you can report this.

How do I clean out the fluff filter on the tumble dryer?

There is usually a removable compartment in the base of the entrance to the machine. Pull it out carefully and empty the fluff into the bin.