Tenant FAQ

 

Q: How do I pay rent?

A: Rent must be paid in advance via bank transfer. Please contact us if you need the account details. We cannot accept cash or credit cards.

 

Q: What do I do if I have a maintenance issue?

A: Please submit all maintenance requests using the portal on this website.

 

Q: Are pets allowed?

A: In general we discourage pets but will look at this on a case by case basis.

 

Q: What is the guest policy?

A: Guests may stay over 2 nights per week maximum.

 

Q: How do I terminate my tenancy?

A: You must observe the notice agreement set out in your tenancy. Write to us at contact@bestnest.co.uk

 

Q: What utilities am I responsible for?

A: HMO tenants have an all inclusive arrangement. Otherwise you must settle your utility bills yourself in all cases, unless otherwise advised.

 

Q: Can I sublet my apartment, room or house?

A: This is not possible.

 

Q: Who do I contact in case of an emergency?

A: 01234 480881 is our 24 hour number but we are restrictive about what constitutes an emergency. See here : https://bestnest-maintenance.10ninety.co.uk

 

Q: Are there any noise restrictions?

A: Please be constantly respectful of your neighbours and other tenants.

 

Q: Can I make modifications to the unit (painting, etc.)?

A: You must not make any modifications without contacting us first to discuss your proposals.